Privacy policy
How Slotly collects, uses and protects your personal and health information, under the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
When you book or contact us we collect your name, contact details and the reason for your visit. When you become a patient we also keep a dental record: your medical history, examination findings, X-rays, photographs, treatment and fees.
How we use it
We use your information to provide your care, to confirm and manage appointments, to claim with your health fund or Medicare when you ask us to, and to let you know when a check-up is due. We don’t use it for marketing, and we never sell it.
Who we share it with
Only people involved in your care or payment: specialists or dental laboratories we refer you to, your health fund, Medicare, and service providers who host our booking and records systems under confidentiality obligations. We share information in other cases only when the law requires it.
Online booking and our website
Online bookings are handled by our booking system, which stores your name, email, phone number and any notes you add. The confirmation email includes a private link to view or cancel your booking; anyone with the link can use it, so please keep it to yourself. The contact form sends your message to our front desk. Please don’t include detailed medical information in either.
Keeping it secure
Records are kept in secure systems with access limited to our team. We keep dental records for at least the period required by Queensland law.
Seeing or correcting your information
You can ask to see or correct the information we hold about you at any time. We’ll respond within 30 days.
Questions or complaints
Contact our practice manager on (07) 5550 1842or at hello@lindellstreetdental.com.au. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.